SHIPPING | RETURNS | CONTACT
United States: Please allow all orders within the United States to be delivered within 5-6 business days (excluding USA holidays and weekends). This shipping timeframe may also be affected by weather change, and is subject to change at any time. Mara's Beaute does not ship orders on weekends. (Ex. Item(s) ordered Friday, will not be shipped until the following Monday or Tuesday). We do offer insurance on all packages as requested. For additional protection on your package, please reach out to us prior to purchasing firstname.lastname@example.org, as the insurance cost is not included in the listed shipping options at checkout.
International Orders: Please allow all international orders to be delivered within 7-14 business days (excluding USA holidays and weekends). This shipping timeframe may also be affected by weather change, and is subject to change at anytime. Mara's Beaute does not ship orders on weekends. (Ex. Item(s) ordered Friday, will not be shipped until the following Monday or Tuesday.
*It is important to include any apartment, unit, or building number when ordering to ensure your package makes it to the proper place.
In stock items: (Available immediately and ready to be shipped out) In stock items require a processing time of 1-2 business days before being shipped out. Mara's Beaute does not process orders on weekends or Holidays. Please note these times are subject to change and you may receive your package sooner than initially expected.
Pre Orders: (Not available with Mara's Beaute or our factory, and will require customization before being shipped) Pre ordered items require a processing time of 5-6 business days before being shipped out. Mara's Beaute does not process orders on weekends or Holidays. Please order within a timely manner so we can ensure your package arrives to you on time.
Due to the nature of this business, refunds are not permissible for any of the following reasons:
1. Shipping delays (packages that are no longer with Mara's Beaute, and are with the shipping company fulfilling the delivery of your package.
2. A package lost by the shipping carrier.
3. Items that have been altered (worn, brushed, washed, installed, handled with hair products or hair tools, customized, or used to any standard).
We take full responsibility for lost items on our behalf, and will credit you with a refund for packages that are sent to an incorrect address on our behalf. Please note, we are not responsible for packages that are lost with the shipping carrier if we have provided the correct address. We can not provide a credit or exchange for packages lost on behalf of the carrier. In the case a package does get lost or misplaced at the time of delivery, you will have to contact the shipping carrier through their customer service email or number for updates on whereabouts of your package, or to open an investigation to lead to the retrieval of your package.
Returns and exchanges are allowed within 5 days of receiving your package.
The following things listed are items that are not eligible for a return or exchange:
1. Items that have been altered (worn, brushed, washed, installed, handled with hair products or hair tools, customized, or used to any standard). Due to sanitation purposes and the global effect of Covid-19, this policy is in full effect, in effort to keep our clients safe.
If your items are returned to Mara's Beaute in a used or altered condition, your items will be returned to you, to the address provided at the time of your original order.
Here at Mara's Beaute we are dedicated to assisting each customer in a professional and timely manner. We are always looking forward to answering any questions or concerns you may have. Please contact us through any of the following options below:
Phone: +1 (754) 300-4595
Text: +1 (754) 300-4595
Our text line is available 24 hours. We typically reply in 1-2 hours. The best time to receive a reply from us is between Monday-Sunday 10am-10pm.
Phone: Monday-Saturday 10am-7pm
Email: Allow us 24 hours to reply to your request.